Symprove Digitised 100+ Workflows & 60+ Data Points With QualityApp

Symprove, a fast-growing UK manufacturer of gut health supplements, partnered with QualityApp in 2024 to digitise its factory.

The aim was to replace manual, paper-based processes with a fully paperless system — enabling real-time traceability, streamlined inter-departmental workflows, and data-driven decision-making across all teams.
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The Challenge

Symprove’s rapid growth demanded a production system that could scale efficiently, without compromising on compliance, quality, or operations.

Legacy manual processes were becoming a bottleneck. Paper-based workflows limited visibility across departments, slowed down decision-making, and introduced a higher risk of human error.

These inefficiencies not only threatened operational performance but also posed challenges to maintaining audit-readiness.

To continue scaling sustainably, Symprove needed a digital solution that could streamline operations, ensure traceability, and provide teams with real-time data, without disrupting the processes that were already working well.

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The Solution: A Configurable Platform That Fits the Factory

QualityApp rolled out its Paperless Factory module across the production, laboratory, HSE, and maintenance functions. Crucially, the platform was tailored to fit Symprove’s existing operations, rather than forcing the business to change its processes.

We worked closely with Symprove from day one, spending time onsite to understand operations, delivering direct onboarding, and providing focussed support during the development.

Regular check-ins allowed rapid problem-solving and adaptation as Symprove uncovered new opportunities to digitise. This collaborative approach ensured the platform was fully embedded into Symprove’s operation.

The platform enabled:

• Fully paperless production operations
• Seamless data flow between lab and production
•  Automatic action management and error handling
• Real-time digital compliance records
• Live insights for faster, smarter decisions
• A scalable system that grows with the business

"QualityApp is a highly customisable system that really adapts to how we work. It is the first technology provider that I've dealt with that has been so present. We have access to highly knowledgeable people immediately. And when we make suggestions for features, the team really listen." Gary Pedersen, Senior Production Manager, Symprove

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The Result

• 100+ workflows digitised across the factory, without process change
• 60+ data points digitised between lab and production
• Real-time visibility across the factory floor
• Manual bottlenecks eliminated, accelerating workflows and improving accuracy
• Business growth supported without compromising on compliance

"Our partnership with Symprove has shown just how far the QualityApp platform can be pushed. It’s been incredible to see their team digitise more than one hundred processes without compromising on quality or compliance." Matthew Stephens, Founder & CEO, QualityApp

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Key Benefits include: 

• Scalability: Sustainable growth without added disruptions
• Compliance: Live, auditable records at every production stage
• Efficiency: Faster processes and clearer accountability

‍"The automation side of it has been so powerful. When unexpected events occur, we receive instant notifications, allowing management to respond quickly. It's a gamechanger for maintaining control and ensuring rapid response." Gary Pedersen, Senior Production Manager, Symprove

Further Development

Symprove continues to expand its use of QualityApp, with plans to digitise more areas of the operation and integrate with third-party tools. The platform’s flexibility means it will evolve as Symprove grows, without slowing down operations.

 A Model for Industry Transformation

Symprove’s digital transformation shows how a fast-growing manufacturer can scale efficiently without compromising quality or compliance. By partnering with QualityApp, Symprove replaced manual processes with a connected, paperless system tailored to its operations.

"The real-world feedback has helped us refine the platform, proving that a fully configurable, self-service system can support rapid growth while giving manufacturers complete control over their operations. Symprove’s success demonstrates the transformative power of a connected, paperless factory."   Matthew Stephens, Founder & CEO, QualityApp