Client: Oddbox
Industry: Food & Beverage / Produce Distribution
Solution: QualityApp Platform with Slack and Google SheetsExtensions
Key Use Cases: Inbound Inspection, Re-inspection, Claims Management Automation

Background

Oddbox is on a mission to fight foodwaste by rescuing “too odd” or “too many” fruits and vegetables and deliveringthem directly to consumers. As their operations scaled, so did the complexityof their quality control processes—particularly in managing incoming produce,logging inspections, reinspecting when needed, and coordinating claims anddisposals with suppliers.

That’s where QualityApp came in.

The Challenge

Oddbox required a robust, scalable system to:

• Digitise and standardise all inbound inspection processes
• Track reinspection workflows and escalation steps
• Automate the end-to-end claims process for rejected or damaged goods
• Seamlessly integrate with day-to-day tools like Slack and Google Sheets
• Provide live dashboards and reporing for internal and external visibility

Previously, many of these tasks were managed manually across legacy tools, spreadsheets and email chains—leading to inefficiencies, inconsistent record-keeping, and potential compliance risks.

With daily coordination between Oddbox and their co-packing partners, tool integration and real-time data sharing were critical.

“When we speak with food manufacturers and distributors, a consistent theme is the burden of disconnected systems. Oddbox's challenge reflects a broader industry problem— too much reliance on manual processes for tasks that should be streamlined. Our goal at QualityApp is to remove friction and unlock time for teams to focus on quality, not admin.”
— Matthew Stephens, Founder & CEO, QualityApp

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The Solution

Oddbox implemented QualityApp across their Quality and Finance teams. They also took advantage of integrations with Slack and Google Sheets to ensure seamless communication and real-time reporting both internally and with the co-packers.

“We reviewed over 15 different products during the tender process, and quickly recognised that QualityApp was the only solution that could cope with the complexity of our operations.”
Joe Dunford, Senior Product Manager at Oddbox

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Key Challenges

• Inbound Inspection: Every delivery is logged, photographed, and scored on-site via tablet or mobile, with instant syncing to QualityApp.
• Re-inspection Workflow: Automated triggers alert the team when a re-inspection is due, with data auto-populated from the original inspection.
• Claims Management: Claims are initiated directly from the inspection procedures set up in QualityApp, using the relevant inspection data to send templated emails to suppliers with attached evidence.
• Slack Integration: Alerts notify team channels when inspections are logged or when issues arise.
• Google Sheets Integration: Enables two-way communication with co-packers on stock position and suitability.

“The integration with our existing tools has been a game-changer. QualityApp doesn’t force us to change how we work—it enhances it.”
Lucy Jordan, Technical Manager at Oddbox

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The Results

✅ 50% reduction in time spent on inspection and claims process
✅ Full audit trail for every inspection, re-inspection, and claim
✅ Real-time visibility across quality control operations
✅ Improved accountability and fewer missed steps
✅ Integration into team workflows without disruption

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Looking Ahead

With QualityApp embedded into its core operations, Oddbox is now exploring how QualityApp can add further value, especially as the business develops. They’ve laid a digital foundation forgrowth—without sacrificing the mission that makes Oddbox unique.

“QualityApp helped us go from reactive to proactive. It’s not just about compliance anymore—it’s about continuous improvement.”
Joe Dunford, Senior Product Manager at Oddbox

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Industry Insight

“Across the produce sector, we’re seeing a significant shift toward automation—particularly at the intake and processing stages. Companies like Oddbox are leading the way in demonstrating how better visibility of inspection and claims data not only speeds up decision-making but also builds trust and accountability across the supply-chain. This is where digital tools move from being operational add-ons to strategic assets.”
— Matthew Stephens, Founder & CEO, QualityApp

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Ready to Elevate Your Quality Operations?

Join the growing number of food manufacturers and distributors streamlining their quality processes withQualityApp.

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